Support center
Support to keep your security operation running.
Technical support in Spanish for customers operating the platform: configuration, cameras, alerts, evidence, users, reports, and critical incidents.
Support channels
Choose the right channel based on urgency.
Support is designed to resolve operational questions, technical incidents, and platform adjustments without slowing down your daily operation.
Chat and WhatsApp Business
Atención directa con el equipo técnico para dudas rápidas, seguimiento de tickets y coordinación inicial during business hours from 9:00 to 18:00.
Support email
Send reports, evidence, or technical details to [email protected]. Respuesta garantizada during business hours from 9:00 to 18:00.
Video call sessions
For complex cases, the team can connect with you to review configuration, alerts, cameras, or operating flows.
Knowledge base
Guides, tutorials, and frequently asked questions in English to resolve common questions about operation and configuration.
Automatic updates
The platform receives improvements, features, and security adjustments without requiring complex manual updates.
SLA by incident level
Incidents are handled based on criticality, operational impact, and urgency to prioritize service continuity.
How to open a case
The more context you share, the faster we can help.
To speed up support, include information about the site, camera, event, time, and any available evidence.
Describe the problem
Indicate what is happening, since when, at which site, and which area of the platform is affected.
Add evidence
Include camera, user, screenshot, clip, alert, time, or error message if you have it.
Define impact
Indicate whether it affects one camera, one site, several users, or a critical operation.
Follow up
The technical team reviews, prioritizes, responds, and follows through until the case is closed.
Operational continuity
Support is not only about fixing issues: it is about improving operations.
In addition to handling incidents, the team can help you review AI rules, cameras, reports, and alert flows.
Support FAQ
Common operational questions.
Does it work with my current internet connection?
The platform is designed to operate with typical business connections. During assessment, we review bandwidth, stability, and conditions at each site.
What happens if power or internet goes out?
It depends on the camera configuration and available local storage. In some cases, local recording can be preserved and synchronized when the connection returns.
How long does implementation take?
It depends on cameras, sites, connectivity, rules, and integrations. For large projects, phased implementation is recommended to minimize interruptions.
Do I need to replace my cameras?
No necesariamente. Primero se revisa si tus cámaras IP o dispositivos ONVIF/RTSP actuales pueden integrarse con la solución.
Need help?
Contact the support team or request technical follow-up.
Describe your case and share as much context as possible so we can help you faster.